About Helpy
Looking for a domestic cleaner?
At Helpy we are here to help with your home cleaning, offering carefully vetted fully insured domestic cleaners. We will introduce the cleaner to you first and if suitable you will have the same domestic cleaner every week. Sick or holiday absence will be cover at your request.
We will carefully select a cleaner who match to your needs. We use up to date technology to book and select your domestic cleaner but we never forget that cleaning a home is a personal experience. You will always find a human being at the other end of the telephone or email/internet contact with us.
- Regular weekly/fortnightly cleans
- One off cleans (spring clean)
- End of tenancy cleans
- Move-out / move-in cleans
- Ironing can be included
- Friendly and reliable service
- Bookings personally by phone or 24 hrs online
- No long term contract
- Prices from £11.75* per hour, no hidden fees
Frequently asked questions
How are your cleaners selected?
Our recruitment and vetting procedure consists of telephone interview, completion of application form, identity check, address check, immigration status check, gathering of written references, telephone check of references, and/or other checks as we may deem appropriate. We also use the services of a third party background check specialist company to verify the documents and information provided.
Can I give the keys to my home to the cleaner?
Our cleaners are used to have the keys to their clients’ homes and have been instructed on security matters like not to label the key with address of the clients. However, please bear in mind that giving the key to the cleaner is an agreement between the client and the cleaner who is a private independent contractor. So, for absolute peace of mind we recommend the installation of a combination key box concealed somewhere outside the house.
What should I do if I am not happy with the cleaner?
Although this is very unlikely sometimes our customers request us to change their domestic cleaner. Just contact us and we will introduce you a new domestic cleaner.
What happens if my cleaner is sick or goes on holidays?
We will send you a temporary replacement cleaner at your request. Just call us. Please note that we will not do this automatically as we will not send to your home a cleaner who you have not interviewed or agreed us to send.
Are your cleaners insured?
We have one of the most comprehensive insurance policies of the industry. That covers Public Liability, Damages to Property, Loss of Keys, Fidelity (trustworthiness of the domestic cleaner), and even Misuse of the customer telephones. Of course, as on every insurance cover there is an excess.
What happens if I want to stop the service for a while?
Just let us know in advance. We will issue a credit note for the time without services.
How long is my contract with you?
There is no long term contract. You can terminate your services at any moment just giving us a written notice of one month. An email would suffice.
How can I pay my cleaner and your fees?
Our agency fee is paid monthly by Direct Debit or Credit Card and the cleaner must be paid on the day at the end of her work. After you met your cleaner and agreed a start date we will email to you a link for you to setup your Direct Debit or enter the details of your Credit Card for the monthly agency fee. We use highly reputed payment processor partners. No financial data of our clients is stored by us.